Contact Us
Have a question about your Massimo Dutti order or shopping experience? Our customer support team is available to help with orders, shipping, returns, exchanges, products, and account-related questions.
How can we help?
Email the Massimo Dutti customer support team and provide as much relevant information as possible so we can review your request.
[email protected]Response Time
We generally respond to customer support messages within 24–48 hours.
Customer Service Hours
Monday–Friday
9:00 AM–6:00 PM
What we can assist with
Select the topic that best matches your question and include the relevant details in your email or contact form message.
Order Support
Contact us with questions about an existing order, order details, item information, or other order-related concerns. Include your order number and the email address used when placing the order.
Shipping Support
Ask about shipment information, delivery progress, or a shipping concern connected to your order. Please provide your order number and any relevant tracking information available to you.
Returns & Exchanges
Contact our team before starting a return or exchange. Include your order number, the item involved, and a brief explanation of the assistance you need.
Product Questions
Send us the product name, product link, item reference, size, color, or other available details when asking about a particular product.
Account Help
Contact us if you need help with account access, account details, or an account-related shopping question. Do not send passwords or other sensitive login credentials.
General Questions
For another store-related question, clearly describe the issue and include any details that may help our team understand your request.
Share only the information we need
Information submitted through the contact form or support email is used to review and respond to your request. Do not include passwords, full payment card details, or other unnecessary sensitive information in your message.
We’re here to assist.
Send us the details of your question and our customer support team will respond within 24–48 hours during our Monday–Friday service schedule.
[email protected]
