About this policy

This Privacy Policy applies to personal information collected through the Massimo Dutti online store and related communications. By using the website or providing information to us, you acknowledge the practices described in this policy.

The types of information collected and how it is used may depend on how you interact with the website, such as browsing products, completing checkout, managing an account, subscribing to emails, or requesting customer support.

Information we may collect

Massimo Dutti may collect information that you provide directly, information related to your transactions, and technical information generated through your use of the website.

• Contact details, such as your name, email address, telephone number, billing details, and delivery information.
• Order information, including products purchased, order value, delivery selections, transaction records, and order history.
• Account information, such as login details, saved preferences, and account activity.
• Customer support communications, including messages, return or exchange requests, photographs, and other information you send to us.
• Marketing preferences, subscription status, and interactions with promotional emails.
• Device and usage information, such as browser type, device type, operating system, IP address, pages viewed, links selected, and approximate location derived from technical information.
• Cookie identifiers and information collected through cookies, analytics technologies, and similar tools.

Please provide only the information necessary to complete your transaction or request. Do not send passwords, full payment card numbers, or other unnecessary sensitive information through customer service email.

How we use personal information

Massimo Dutti may use personal information for purposes connected with operating and improving the online store.

• Providing website features, account functionality, and shopping services.
• Processing, confirming, fulfilling, and managing orders.
• Communicating about purchases, payments, delivery, returns, exchanges, refunds, and customer support requests.
• Detecting, reviewing, and helping prevent fraud, misuse, unauthorized transactions, and security incidents.
• Maintaining transaction, customer service, and operational records.
• Understanding website performance and how visitors use the online store.
• Improving website navigation, content, product presentation, and the overall shopping experience.
• Sending marketing emails when you have subscribed or otherwise agreed to receive them.
• Meeting applicable recordkeeping, compliance, dispute, and enforcement requirements.

Order processing and fulfillment

When you place an order, Massimo Dutti uses the information provided at checkout to review and process the purchase, confirm payment status, arrange fulfillment, provide order communications, and respond to questions about the transaction.

Order information may also be used to manage cancellations, deliveries, returns, exchanges, refunds, suspected fraud, payment disputes, and other issues connected with the purchase.

Accurate contact and delivery information is important. If you believe information associated with an order is incorrect, contact us as soon as possible at [email protected] .

Payment information

Payments may be processed through PayPal, Stripe, or credit card payment services, depending on the payment method available and selected during checkout.

Payment details required to authorize or complete a transaction are submitted to the applicable payment service. Massimo Dutti may receive limited transaction information, such as payment status, transaction references, payment method type, billing details, and fraud-review results.

Payment services process information under their own terms and privacy practices. We do not ask customers to send full payment card details by email or through ordinary customer support messages.

Cookies and tracking technologies

Massimo Dutti uses cookies and similar technologies to operate the website, remember preferences, maintain shopping and account functionality, understand website use, and support security.

Types of cookies and technologies

• Essential technologies that support core website, checkout, security, and account functions.
• Preference technologies that remember settings and selections.
• Analytics technologies that help measure traffic, page activity, website performance, and general visitor interactions.
• Marketing technologies that may help measure promotional communications and the effectiveness of advertising activities.

You may be able to manage cookies through the website’s available cookie controls or through your browser settings. Blocking certain cookies may affect website features, saved preferences, account functions, or checkout performance.

Marketing communications

If you subscribe to Massimo Dutti marketing emails, we may use your email address and engagement information to send news, product updates, promotions, and other store communications.

You can unsubscribe at any time by selecting the unsubscribe link included in a marketing email. Unsubscribing from marketing does not prevent us from sending non-promotional messages relating to your orders, account, security, customer support requests, or other transactions.

It may take a reasonable period for a subscription preference change to be fully applied across active communication systems.

How information may be shared

Massimo Dutti may provide personal information to service providers that perform functions necessary to operate the online store and complete customer requests.

• Website hosting, ecommerce platform, and technical support services.
• PayPal, Stripe, credit card payment services, and transaction security services.
• Order processing, fulfillment, delivery, and return-support services.
• Customer communication and email delivery services.
• Cookie, analytics, website measurement, and performance services.
• Fraud prevention, security, auditing, and professional support services.

These providers may receive information relevant to the services they perform. They may also process information under their own privacy terms where they act independently.

Information may also be disclosed when reasonably necessary to respond to lawful requests, protect customers or the website, investigate fraud or security concerns, enforce store terms, or manage a business transaction involving the online store.

Protecting personal information

Massimo Dutti uses reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, transmission method, storage system, or security measure can be guaranteed to be completely secure. Customers should use unique passwords, protect account credentials, and avoid sharing sensitive information through unsecured channels.

If you believe your account or personal information may have been compromised, contact [email protected] promptly.

How long information is retained

Massimo Dutti retains personal information for as long as reasonably necessary for the purposes described in this policy. Retention periods may depend on the type of information and the reason it was collected.

Information may be retained while an account remains active, while an order or customer support request is being handled, or while it is needed for transaction records, fraud prevention, security, dispute resolution, or applicable recordkeeping requirements.

When information is no longer reasonably required, it may be deleted, anonymized, or retained in a restricted form where appropriate.

Your privacy choices and rights

Depending on the laws applicable to you, you may have rights relating to personal information held by Massimo Dutti.

• Request access to certain personal information associated with you.
• Ask for inaccurate or incomplete information to be corrected.
• Request deletion of certain information where the request applies.
• Request a copy of certain information in a portable format where available.
• Object to or request limits on certain processing activities.
• Withdraw consent for processing based on consent, without affecting earlier processing.
• Unsubscribe from marketing communications.
• Manage available cookie preferences.

To submit a privacy request, email [email protected] and clearly describe your request. We may need to request reasonable information to confirm your identity and locate the relevant records before completing a request.

Some requests may be limited where information must be retained for transaction records, security, fraud prevention, dispute management, or other permitted purposes.

Children’s privacy

The Massimo Dutti online store is intended for general audiences and is not directed to young children. We do not knowingly request personal information from children who are not permitted to provide it without appropriate authorization.

If you believe a child has provided personal information through the website inappropriately, contact [email protected] so the matter can be reviewed.

International data processing

Customers may access Massimo Dutti from different locations. Personal information may therefore be processed or stored in locations other than the location from which it was originally provided.

Privacy and data-protection standards may differ between locations. Where appropriate, reasonable measures are used to support the handling of personal information as described in this policy.

Third-party websites and services

The Massimo Dutti website may contain links to payment pages, delivery resources, or other external websites and services. Their privacy practices are controlled by the respective service operators.

This Privacy Policy does not control how an independent external website or service collects, uses, or protects information. Review the privacy information provided by the relevant service before submitting personal information to it.

Changes to this Privacy Policy

Massimo Dutti may update this Privacy Policy when store operations, website features, privacy practices, or applicable requirements change.

The revised policy will be posted on this page with an updated “Last updated” date. We encourage customers to review this page periodically to understand the current policy.

Privacy questions and requests

For questions about this Privacy Policy or to submit a request concerning personal information, contact Massimo Dutti at:

Email: [email protected]

Include your name, the email address associated with your order or account, and a clear description of your question or request. Do not include passwords or full payment card details.