About these terms

This website is operated by Massimo Dutti. Throughout the website, the terms “we,” “us,” and “our” refer to Massimo Dutti.

Massimo Dutti provides this website, including its information, tools, account features, customer communications, and online shopping services, subject to your acceptance of these Terms of Service and any related policies referenced on the website.

These terms apply to website visitors, customers, account holders, and anyone else who accesses or uses the online store.

Acceptance of the Terms of Service

By accessing the website, using a website feature, creating an account, submitting information, or placing an order, you agree to be bound by these Terms of Service.

If you do not agree to these terms, you should not use the website or purchase products through the online store.

Additional terms or policies may apply to specific features, promotions, payment methods, products, shipping services, returns, or other parts of the shopping experience. Those additional terms form part of these Terms of Service when applicable.

Online store terms

You may use the Massimo Dutti online store only for lawful, personal shopping purposes. You must be able to enter into a purchase transaction or have appropriate permission to do so.

You agree not to use products, website content, account features, checkout functions, or customer support services for an unlawful, fraudulent, abusive, deceptive, or unauthorized purpose.

You must not transmit harmful code, interfere with website security, attempt to gain unauthorized access, or disrupt the operation of the online store.

Products, descriptions and images

We aim to present product names, descriptions, materials, colors, measurements, images, care information, and other details as accurately as reasonably possible.

Colors and visual details may appear differently depending on your screen, device settings, lighting, display calibration, and browser. Product measurements may also vary slightly depending on how an item is measured.

Product-specific information displayed on the relevant product page should be reviewed before placing an order. You are responsible for selecting the appropriate product, color, size, quantity, and other available options.

We may correct product information, update descriptions, change images, or remove products from the website when necessary.

Prices and product availability

Product prices and availability may change without advance notice. The price shown during checkout before the order is submitted is the price used for that purchase, subject to correction of an obvious error.

Products may be available only in limited quantities. Adding an item to a shopping bag or beginning checkout does not reserve the item or guarantee that it will remain available.

Promotions, discount codes, sale prices, and other offers may have separate conditions, expiration dates, product exclusions, or usage limits. Unless clearly stated otherwise, promotions cannot necessarily be combined.

Orders and acceptance

Submitting an order is a request to purchase the selected products. An order confirmation acknowledges that the request was received but does not necessarily mean that the order has been accepted or shipped.

An order may be reviewed for product availability, payment status, billing or delivery information, transaction security, order limits, suspected misuse, and other operational requirements.

Massimo Dutti may refuse, limit, hold, or cancel an order when reasonably necessary, including when:

• A product is unavailable or incorrectly listed.
• Payment cannot be authorized or confirmed.
• Billing, delivery, or contact information is incomplete.
• An order appears duplicated, fraudulent, or unauthorized.
• A promotion or discount has been used improperly.
• An order exceeds an applicable purchase or quantity limit.
• A material website, pricing, or product-information error occurs.

If an accepted payment is connected with an order that cannot be fulfilled, the applicable amount will be handled through the original payment method.

Payment and billing information

You agree to provide current, complete, and accurate billing, payment, contact, and order information when making a purchase.

By submitting payment information, you confirm that you are authorized to use the selected payment method and authorize the transaction information to be processed for the order.

Payment authorization may be completed by the applicable payment service. We may receive transaction status, billing details, payment method information, and security-review results necessary to process the purchase.

You are responsible for reviewing the order total, selected products, delivery information, and payment details before submitting the order.

Shipping policy reference

Massimo Dutti offers Free Worldwide Shipping in accordance with the Shipping Policy displayed on this website.

Shipping destinations, processing, estimated delivery, tracking, address requirements, customs handling, delayed packages, and other delivery matters are governed by the current Shipping Policy.

Delivery dates are estimates unless expressly stated otherwise. You are responsible for providing complete and accurate recipient and delivery information.

Review the Shipping Policy before completing a purchase for the terms currently applicable to Free Worldwide Shipping.

Return policy reference

Massimo Dutti offers 30 Days Free Returns on eligible purchases in accordance with the Return Policy displayed on this website.

Return eligibility, item-condition requirements, excluded items, return instructions, exchanges, inspections, and refunds are governed by the current Return Policy.

Customers must follow the return process described in that policy, including contacting customer service before sending an item back.

Review the Return Policy before beginning a return or exchange for the terms currently applicable to 30 Days Free Returns.

Customer accounts

Some website features may allow you to create or use a customer account. When using an account, you agree to provide accurate information and keep relevant details reasonably current.

You are responsible for maintaining the confidentiality of your login credentials and for activity performed through your account, except where the activity results from circumstances outside your reasonable control.

Do not share your password or use another person’s account without permission. Contact [email protected] if you believe your account has been accessed without authorization.

We may restrict or suspend account access when reasonably necessary to protect the account, website, customers, or store operations.

Electronic communications

When you submit an order, contact customer service, create an account, or otherwise provide an email address, you agree that we may send communications needed to manage your request or transaction.

These communications may include order confirmations, payment notices, shipping updates, return information, account notices, security messages, and customer support responses.

Marketing communications, when offered, are managed separately from essential order, account, security, and service messages.

Activities that are not permitted

You may not use the website, its content, services, or technical features for any prohibited purpose, including:

• Violating applicable requirements or the rights of another person.
• Submitting false, misleading, fraudulent, or unauthorized information.
• Attempting to gain unauthorized access to an account, system, or network.
• Introducing viruses, malicious code, automated attacks, or harmful technology.
• Scraping, copying, harvesting, or extracting website data without permission.
• Interfering with website security, checkout, payment, or normal operation.
• Using another person’s identity, payment method, or account without authorization.
• Abusing promotions, returns, refunds, customer support, or store services.
• Reselling website access or misrepresenting an affiliation with Massimo Dutti.
• Using website content in a way that infringes intellectual property rights.

We may restrict access, cancel affected transactions, suspend accounts, or take other reasonable action in response to suspected prohibited activity.

Website content and intellectual property

The website and its content, including text, product presentation, graphics, page layouts, photographs, videos, icons, software, designs, and other materials, are protected by applicable intellectual property rights.

You may view and use website content for personal, noncommercial shopping purposes. No broader license, ownership interest, or permission is granted by your access to the website.

You may not reproduce, republish, distribute, sell, modify, translate, create derivative works from, publicly display, or commercially exploit protected website content without appropriate permission.

Information and materials you submit

When you submit a message, review, image, return photograph, product question, or other material, you confirm that you have the right to provide it and that it does not violate another person’s rights.

Information submitted for an order, return, account, support request, or other store service may be used to process and respond to the relevant request in accordance with the Privacy Policy.

Do not submit unlawful, abusive, deceptive, infringing, harmful, or unnecessary sensitive content.

Third-party links and services

The website may contain links to or integrations with external payment, delivery, technical, informational, or other services.

External services are operated independently. Their websites, features, content, availability, security, terms, and privacy practices are controlled by their respective operators.

Accessing an external service is at your discretion. You should review its applicable terms and policies before providing information or completing a transaction through that service.

Personal information

Personal information provided through the website is handled in accordance with the Massimo Dutti Privacy Policy.

Review the Privacy Policy for information about data collection, order processing, cookies, communications, service providers, retention, security, and privacy choices.

Website and service disclaimer

The website and its content are provided for online shopping and general informational purposes. We aim to keep the website accurate, available, and secure, but uninterrupted or error-free operation cannot be promised.

Website availability may be affected by maintenance, updates, technical issues, network interruptions, security events, service provider availability, or circumstances outside reasonable control.

To the extent permitted by applicable requirements, the website and its services are provided on an “as available” basis without warranties beyond those that cannot lawfully be excluded.

Nothing in these terms excludes or limits any consumer right that cannot lawfully be excluded or limited.

Limitation of liability

To the extent permitted by applicable requirements, Massimo Dutti will not be responsible for indirect, incidental, special, or consequential loss arising from website use when such liability may lawfully be limited.

This limitation may include losses connected with website interruption, unavailable content, external links, unauthorized access, delayed communications, or reliance on general website information.

These terms do not limit responsibility for matters that cannot lawfully be excluded or restricted. Any limitation will apply only to the maximum extent permitted in the circumstances.

Responsibility for misuse

To the extent permitted by applicable requirements, you may be responsible for losses, claims, or reasonable costs resulting from your unlawful use of the website, material violation of these terms, infringement of another person’s rights, or unauthorized activity through your account.

This provision does not apply where responsibility cannot lawfully be assigned to you.

Suspension or termination of access

You may stop using the website at any time. We may restrict, suspend, or terminate access to some or all website features when reasonably necessary to protect customers, accounts, transactions, website security, or store operations.

Obligations relating to completed or pending orders, payments, intellectual property, prohibited conduct, disclaimers, liability, and other provisions that should reasonably continue will survive termination of website access.

Severability and waiver

If a provision of these Terms of Service is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent possible.

A delay or failure to enforce a provision does not automatically waive the right to enforce that provision later.

Complete understanding

These Terms of Service, together with policies and additional terms referenced on the website, form the agreement concerning your use of the Massimo Dutti online store.

Headings are included for readability and do not change the meaning of a section.

Changes to these terms

Massimo Dutti may update these Terms of Service when website features, store operations, payment processes, policies, or other relevant circumstances change.

Updated terms will be posted on this page with a revised “Last updated” date. Changes apply from the time stated or, when no separate effective date is shown, from the time the revised terms are posted.

Your continued use of the website after an update constitutes acceptance of the revised terms to the extent permitted by applicable requirements.

Questions about these terms

For questions about these Terms of Service or the Massimo Dutti online store, contact:

Email: [email protected]

Include a clear description of your question and any relevant order, account, product, or website details. Do not include passwords or full payment card information.